Customer Support & Enquiries | Trip Genius Safari

We're Here to Help You Plan the Perfect African Adventure

Whether you're planning your first safari, requesting a personalized itinerary, seeking travel advice, or following up on a booking, our dedicated travel specialists are ready to assist you.

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Visit Our Office

5th Floor, Town House
Kaunda Street
Nairobi, Kenya

Service Areas: Kenya, Tanzania, Uganda, Rwanda, Zanzibar

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Call Us

+254 745 344 500

Business Hours:
Mon–Fri: 8:00 AM – 6:00 PM
Sat: 9:00 AM – 2:00 PM

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Email

Primary info@tripgeniusadvisorysafaris.com

Support tripgeniusadvisorysafaris@gmail.com

Customer Support & Enquiry Center

Please fill out the form below. Depending on your inquiry type, we will ask for specific details to serve you better.

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Frequently Asked Questions

Select "Customized Safari Planning" from the form. Tell us your budget, desired destinations, and travel dates, and our experts will craft a bespoke itinerary.

We accept major credit cards (Visa, MasterCard, Amex) and direct bank transfers. A 30% deposit is required to secure bookings.

Cancellations made 60+ days before travel receive a full refund minus administrative fees. Please check our full Terms & Conditions for detailed tiered policies.

Yes, comprehensive travel and medical insurance is mandatory for all our safaris for your safety and peace of mind.